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MARCHANT RESEARCH · APPLIED AI & AUTOMATION LAB

Automate the work slowing your company down without giving up control

  • Start with the workflow costing you the most time
  • Connect the tools and data you already use
  • Keep people in charge of important decisions
  • Review every action and exception
  • Own software that adapts with your business

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Automate
ALL SYSTEMS ONLINE
A live-rendered ASCII torus rotating in three-dimensional space.

AI demos are easy. Reliable systems are harder.

Start with the work your team repeats every day: handoffs, context gathering, routine decisions, and the glue between systems.

01

Copy-paste work

The same information gets moved from one system to the next by hand.

02

Context hunting

The answer exists, but it is buried across the tools your team already uses.

03

Repeated decisions

The same judgment call gets remade after every handoff.

04

Demo gaps

The prototype works. The permissions, exceptions, and ownership do not.

Make the tools you already use work as one.

We build the software, model, permissions, and controls around one bounded job your team needs done reliably.

01

Agents with a clear job

Systems that interpret requests, gather context, take permitted actions, and know when a person needs to decide.

  • Intake and triage
  • Document operations
  • Service coordination
02

Decision tools

Focused interfaces that put useful context, recommendations, and controls inside the work your team already does.

  • Decision support
  • Account research
  • Knowledge retrieval
03

Automation across your tools

Reliable connections across inboxes, CRMs, documents, databases, and internal tools, with exceptions made visible.

  • System orchestration
  • Data movement
  • Approval queues
04

Software for internal work

Purpose-built software for workflows that have outgrown spreadsheets, point solutions, and manual handoffs.

  • Operations consoles
  • Reporting systems
  • Client portals

Applied research / live environments

We test AI against the work that breaks most demos

Our research runs inside real operations, where information is incomplete, permissions matter, exceptions are normal, and a person still owns the outcome.

01

Research area

Intake and triage

Tested inDistributed security services

Research question

Can AI understand an incoming request, gather the right context, and route it without losing important exceptions?

Examples

  • Inboxes
  • Support requests
  • Service calls
  • Lead intake
  • Internal requests
02

Research area

Document intelligence

Research question

Can AI turn contracts, forms, reports, and correspondence into structured work while preserving the source?

Examples

  • Extraction
  • Comparison
  • Drafting
  • Validation
  • Approval routing
03

Research area

Workflow coordination

Tested inCommercial audiovisual delivery

Research question

Can AI keep people, systems, approvals, and handoffs aligned as conditions change?

Examples

  • Project delivery
  • Onboarding
  • Field service
  • Order management
  • Client operations
04

Research area

Decision support

Research question

Can AI assemble the evidence for a decision while leaving authority with the right person?

Examples

  • Account research
  • Exception review
  • Risk detection
  • Recommendations
  • Quality control

Client identities and implementation details remain private. Relevant findings are shared directly.

Start narrow.Ship software.

Skip the year-long transformation roadmap. Ship a working system, prove where it helps, and let evidence earn the next step.

  1. 01

    Map

    Follow the workflow end to end, identify the real constraint, and agree on what better looks like.

  2. 02

    Prove

    Build a working slice with representative data so value and failure modes become concrete early.

  3. 03

    Connect

    Add permissions, tools, human approvals, observability, and recovery paths around the model.

  4. 04

    Improve

    Measure the workflow in production, tighten weak points, and leave your team with maintainable software.

Bring us the stuck workflow

The model is one component. The system is the product.

01

Scope

The system has a clear job, explicit permissions, and a defined place to stop.

02

Authority

High-impact decisions remain reviewable, reversible, and owned by a person.

03

Visibility

Inputs, actions, exceptions, and costs can be inspected instead of guessed at.

04

Handoff

You receive documented code and operating knowledge, not a permanent black box.

Research earns its place in production.

Applied AI changes too quickly for canned solutions. We test models, evaluation methods, and deployment patterns against real data, permissions, exceptions, and human review.

What survives that process goes back into client work. What does not stays in the lab.

Show us where work gets stuck.

Tell us what people do by hand, where the context lives, and what keeps falling between systems. We will tell you plainly whether AI belongs in the answer.

Start with one workflow

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